Refund policy

Return Policy

We apply a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with the original tags and packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: wndehenzo@yahoo.fr. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us at wndehenzo@yahoo.fr for any questions regarding returns.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non‑returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14‑Day Cooling‑Off Period (European Union)

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which you received it: unworn or unused, with the tags and original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at wndehenzo@yahoo.fr.